MediCarrier

24/7 essential logistics for Stockholm’s healthcare system

Qlosr manages the IT operations of MediCarrier’s ordering, warehousing and transport systems. This means that healthcare services get everything from syringes to blood samples and organs where they are needed, on time, every day.

Healthcare’s external warehouse

MediCarrier is Stockholm County Council’s transport and logistics company and acts as the external warehouse for the healthcare sector. More than 100 people representing 25 nationalities work at the head office in Spånga.

MediCarrier’s mission is to call off, store, pack, bundle and distribute medical goods and consumables on a commercial basis.

MediCarrier focuses on improving efficiency, increasing delivery reliability and availability, as well as lowering costs. The aim is to be the most professional logistics company in Stockholm County. In addition, it carries out its mission in an environmentally sound manner.

“It is very important that our IT systems work, and that is why we have chosen to work with Qlosr,” says Annika Bertdolf, CEO of Medicarrier.

Three important elements of the collaboration

• Operational safety – through a proactive approach to security
• Speed – incidents are resolved quickly
• Good communication – production takes place throughout most of the day

Qlosr ensure high availability of MediCarrier’s business-critical functions for them and their customers. As an operating partner, we also handle all incidents.

Overall responsibility relieves the customer

What should not happen is that the systems do not work. Therefore, Qlosr take overall responsibility so that Medicarrier does not have to spend valuable time on troubleshooting and contacting external partners.

Jan Dejemyr, IT Manager at MediCarrier says:

“Qlosr is a great partner with solid knowledge of our systems and applications. They make sure they are always available. Regardless of what we need help with, we have a single number we can call.”