E-commerce with 30 000 items must never stop

Procurator’s online store, with over 30 000 items, is the primary sales channel, and any downtime could have severe consequences for the business.

Procurator targets the business and public sectors with a wide range of personal protective equipment, hygiene products like paper towels, cleaning, catering, office, and packaging supplies. Procurator is one of Sweden’s leading wholesale companies.

Challenges

A common business system for Norway, Denmark, Finland and Sweden handles all order registration. A possible stoppage resulting in data loss would, in the worst case, mean losing a whole day’s worth of orders and invoicing.

This is what we needed to do:

• Minimise downtime in the online store
• Minimise data loss in the business system
• Guarantee support and monitoring around the clock, all year round
• Secure information availability without spending less time on application management/development

Collaboration and Results

Qlosr has developed several dynamic solutions to meet Procurator’s needs.

• By hiring monitoring, operation, and support from Qlosr, Procurator has access to the right expertise during weekdays, holidays, evenings, and weekends. Procurator only pays for the consulting services as needed.
• A tailor-made, journal-based backup solution makes every transaction traceable in milliseconds after downtime.
• Qlosr takes responsibility for the entire backup solution.  For increased security, the equipment is located both in Procurator’s and Rg19’s premises. With the new backup solution, Procurator only has to pay for the number of gigabytes used in the storage space each month.

Together with Qlosr, Procurator has reduced its IT costs while increasing its IT security. With almost 100% availability and constant access to cutting-edge expertise, Procurator can continue to develop its successful e-commerce business.

Procurator about the collaboration:

”Qlosr takes overall responsibility for backing up our heterogeneous IT environment. Their expertise, combined with the fact that we buy backup as a service, brings several important benefits to our business and IT unit.

The collaboration gives us significantly greater data protection for our most critical applications and better service to the business as production loss is minimised in the event of extensive downtime.

We feel confident that backups are always running and monitored, and that backup data is copied ‘out of house’. By not needing to have the backup expertise in-house, we have instead been able to free up resources for our business-related IT.”

– Christoffer Ekelund, CIO at Procurator